Delivery

Your order is considered placed when the payment is completed. Please note that the items are only shipped after these have been produced. Production time is specified for each item separately under the product description.

Rush orders

If you would like to receive your order on a specific date, please contact us by email (kotryna@kunokunui.com) prior to placing your order and we’ll do our best to guarantee your delivery on time.

Delivery in Lithuania. The order is sent by registered mail (free), using parcel lockers (free) or using courier service (price 5€).

Estimated delivery time is between 1-3 working days.

You can also choose pick up from our studio in Vilnius A. Jakšto str. 14. ( by appointment only )

Delivery in European Union. The order is sent as a registered dispatch via International post service (price 5€, delivery time 7-14 working days), or using courier service (price 15€, delivery time 3-7 working days).

Rest of the world delivery. The order is sent as a registered dispatch via International post service (price 7€, delivery time 15-30 working days), or using courier service (price 25€, delivery time 3-7 working days).

Tracking

All orders shipped with tracking code. Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item.

Return policy

If you want to return any piece bought from KŪNOKŪNUI please get in touch with us within 7 working days from the delivery date.  

If your product is damaged in transit, please contact us immediately, we will pursue the case with freight forwarders.

If you decide to return the item purchased from KŪNOKŪNUI, your return will be confirmed only if the item is returned in its original condition, unworn and together with its original packaging and certificate where applicable. In case the certificate is not returned its cost will be charged to the customer as well as any additional replacement cost for packaging and any other collateral material. Please note that if the items returned is not faulty the delivery costs are non-refundable. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.

All returns are subject to verification and authentication by KŪNOKŪNUI. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client cannot be returned.

KŪNOKŪNUI is not be responsible for any loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation.

If you have any questions regarding your return please contact us via kotryna@kunokunui.com